Automating Track & Trace with Voice AI

Client Challenge

Manual communication for track & trace tasks led to inefficiencies, delayed response times, and high labor costs associated with frequent check calls.

Solution

Implemented a Voice AI Chatbot capable of handling end-to-end shipment tracking communications through multi-channel escalation (voice, SMS, email) with real-time updates and fallback mechanisms to ensure delivery.

Results

90%+ reduction in manual check calls, 24/7 communication, improved on-time performance, and increased team bandwidth.